Frequently Asked Questions

How long does it take before I can see samples of my banners?
The time we take to design the samples is 2 days.

How many changes may I ask for in my banners?
We aim to keep our customers satisfied and we will make changes/revisions until you agree to the company’s banner design.

What if I don't like any of initial banners?
We will make your banners according to the package that you have chosen. If you don't like the first samples we will send you the new samples

What if I have my own idea for the company’s banners?
Any idea that may help our designer create a banner to your satisfaction can be sent in once you have retained our services.

Can you redo my existing company banner?
Yes.

Who keeps rights of my company banners?
The rights of the banner design source files are given to the client.

What if what your banner designers provide is not what I want and I demand a refund?
We do provide 100% refund. However, if you are not satisfied with the banner, firstly we suggest you to discuss your revisions and ideas with one of our representative. We will even have a different designer make the new set of banners from a different perspective. Banner Design Guru aims to satisfy. All changes are made within 24-72 hours with the exception of weekends.

What does your satisfaction guarantee actually entail?
Terms and conditions apply to our 'satisfaction guarantee'. To be eligible for this guarantee you must have ordered at least a basic package.